How should a device be maintained if it will not be used anytime soon?
If you won't be using your devices for a period of time, e.g., over a battery charging cycle as shown below, please read the following instructions carefully and maintain them accordingly to ensure they are in optimal condition for test and deployment.
Note: Improper storage or no maintenance may result in permanent damage and void the warranty.
Before device storage
Ensure the device is turned off.
Choose to change the data subscription status of the device to "Suspended". Note that after any status change, you must wait for two months before you can change the status again. Please consider this waiting period into your planning for future test and deployment, as you will need to change the data subscription status to "Active" for those activities.
Device storage and maintenance
To maintain unused devices and help preserve the device warranty, follow these guidelines:
Proper storage environment
- Store the device in an environment with a temperature ranging between -10°C and 35°C. It's recommended to place the device in an anti-static plastic bag and then store it in the crisper of a refrigerator. Avoid exposing the device to extreme temperatures below -20°C or above 60°C, as this may cause permanent damage.
- Ensure the device is kept away from magnetic or electric fields, such as those generated by transformers.
- Store the device in a secure location to prevent it from falling onto hard surfaces, which could result in damage.
Regular battery charging
Charge the battery periodically as per the specified cycles based on the model.
This is especially important for models with smaller batteries like ULTRA. For some customized models, contact your sales representative for more info on battery charging cycle.
Model Battery charging cycle ULTRA / NANO P1 lite, etc. 1 day / 2 weeks NANO / MINI / INTERREX / FLEX II, etc. 1 day / 4 weeks FLEX II Argos / FLEX II MAX / LEGO, etc. 1 day / 8~12 weeks Confirm battery charging status and record the battery process
After each charging session, click the Intelink icon at the middle bottom of Ecotopia App to go to Intelink page and wait until the devices are detected (device UUIDs on the list change from grey to highlighted color).
Now check the battery level. If it is over 4 V, you can put away the devices. During this process, there is no need to turn on the devices or change the data subscription status.
Note: This step is crucial as it records your device maintenance activities. The records are uploaded when your phone has access to the internet, which is a prerequisite for warranty.
Do not attempt to disassemble the device yourself.