Skip to content

Help Center

Main Navigation Export PDF

English

简体中文

English

简体中文

Appearance

Sidebar Navigation

Quick Start

DEBUT Series Quick Start (Cellular)

DEBUT Series Quick Start (Satellite)

DEBUT Series Quick Start (HUB)

DEBUT Series Quick Start (Intelink)

DEBUT Series Quick Start (TAG G)

User Essentials

System Structures of DEBUT Series Devices

Ecotopia Data Service Fee

Important Tips for Test and Deployment

INTELINK Operations

Turning on a Device

Data Synchronization

Setting Delivery

Data Tagging

Editing Tag Result

Firmware Upgrading

Device Finding

Using Relay devices

Device Reset

Ecotopia Data Platform

Ecotopia Data Center

Creating a Geo-fence

New Billing Center

Device Collaboration

Creating a Group

Adding Members

Adding Devices

Sharing a Group

Sharing data to other websites

Changing BOOST settings for a terminal device

Highlighting the GNSS Track of a Day

Changing Data Subscription Status

ODBA Subscription

Erasing GNSS Fixes

Hiding / Showing GNSS Fixes Icon

Changing Settings for a Terminal Device

Changing Settings for a Gateway Device

Changing Settings for Multiple Devices

Generating 3D Track

Generating Multiple GNSS Tracks

Downloading Data

Synchronizing Data to Movebank

Adding Terminal to HUB

Multiple Accounts support

Creating Account

Assigning Device

Permission Management

Removing Device

Terminology

CSV Field Explanation

Setting Field Explanation

Ecotopia App

Platform and Account

Adding Platform

Adding Account

Sharing Platform

Sharing Your Animal

Publishing a Quest

Accepting a Quest

Changing Data Subscription Status

ODBA Subscription

Adding Terminal to HUB

Firmware Management

Cache Management

Changing Device Setting

FAQ

Account

How can I retrieve account password?

Why is my QUEST not under my account?

Data Subscription Status

Why is there an alarm icon indicating “Abnormal” for a device?

Why are my newly received devices Suspended? How can I change it?

Why is my QUEST not under my account?

Device Maintenance

How should a device be maintained if it will not be used anytime soon?

Battery and Charging

How to charge X-Filming/Coating devices?

How can I determine if the battery is charging OK?

What are the working voltage thresholds for DEBUT devices?

How to wake up a "sleeping" battery

How long does it take to charge the device battery?

How to charge the device manually when the weather condition is not good?

How long is the battery life of DEBUT devices? How many GNSS fixes can it collect?

What’s the lifespan of a device (battery)?

Why the battery of a device is continuously at a low level?

Turning On a Device

Does it mean the device is turned on when the status is set to Active?

How to check if a device is turned on?

Will my DEBUT device be turned off when the battery level is low?

What should I do if I forgot to turn on a deployed device?

Can a device be turned on if App is not connected to internet?

Why are devices not found by Ecotopia App via INTELINK?

Device Setting

Why too short working intervals should be avoided?

Why are the data intervals not consistent with my setting?

How to properly manage the setting of a device?

When does the changed setting take effect?

What is BOOST and how to set it?

Edge Intelligence

Edge Intelligence Instruction

Edge Intelligence Setting template for Geo-fence

Edge Intelligence Setting Template for Time Schedule

Edge Intelligence Setting Template for Flight Period

Data Updating

Why are the data intervals not consistent with my setting?

Why is the data not updated?

Will data stop updating if my billing account is overdue?

Status Bar Icon

What do different colors of device number and icons mean?

Data Downloading

Why error occurs during data downloading?

Why is the download link blank or missing after the download is complete?

What is the meaning of each field in the downloaded CSV data?

GNSS Data

Why is there repetitive GNSS data and minor time deviation for Argos devices?

Why is GNSS data sometimes blank?

Why does one obvious GNSS error occurs sometimes?

What is the GNSS accuracy of DEBUT devices?

Algorithm Data

What is ODBA?

How to obtain acceleration raw data? Can I set the collecting interval?

How can I know the direction of X/Y/Z axis of ACC data as represented on a device?

Is the data downloaded from data center preprocessed?

Event Data

What is Beacon data and Proximity data?

Argos

Why is there repetitive GNSS data and minor time deviation for Argos devices?

What does a user need to do before using an Argos device from Druid?

How does Druid’s Argos-GPS device work?

Why are there discrepancies between location data on the Argos platform and Ecotopia platform?

Data Platform

Which time zone is used in data center and App?

What are Device number, UUID and Device ID?

What do different colors of device number and icons mean?

Why is the last GNSS fix of a track for a day different from that for a month or a year?

Why some GNSS fixes of a track are missing under Month and Year mode?

Deployment

What are the recommended adhesives for deployment

Can the collar be removed from the main part after sliding in and locked?

Can I choose a specific telecom operator for my DEBUT devices?

Can data collected before deployment be hidden?

What is the impact to DEBUT devices if the operator shuts down its 2G or 3G network?

How to activate Debut Renewal Plan?

How to confirm an animal death or device fall?

Gateway

How to use other users' HUB to collect data from your device?

How to use gateway devices as a mobile relay?

Is it possible to enlarge the INTELINK/LoRa range of a HUB?

What are terminal devices and gateway devices?

How does HUB work?

What's the range of INTELINK?

Why is my QUEST not under my account?

SwiftTips Videos

What's New

Version History

On this page

Why is my Quest not under my account?

Please click here to get more information.

Last updated:

Pager

Previous pageHow can I retrieve account password?

Next pageWhy is there an alarm icon indicating “Abnormal” for a device?

v1.0.0

Device Collaboration

Multiple Accounts support

Terminology

Platform and Account

Why is my Quest not under my account? ​

Why is my Quest not under my account?